Staples Click and Collect


The Click and Collect service from gives customers the option to buy products online and then pick them up at their local Staples retail store. This is a fast and convenient way of getting the things that you want when you want them. Making a purchase online is simple and your order will be ready for pickup the very next day. This service is ideal for busy individuals who simply do not have the time to shop around at the store. Specialty items can also be purchased online that you may not find in the store.

Clicking Items to Purchase

There’s nothing to it when using the Click and Collect service from Staples. When browsing the online store, you may notice that an items says, “available for FREE STORE delivery.” This means that the product is available to purchase with the Click & Collect service. When you find something that you would like to buy, just click on the free store delivery tab to ensure that you will be taking advantage of this service. Add the item to your basket and continue shopping until you have selected all items that you would like to pick up at your local Staples store.

Products That Can Be Collected

Staples sells a wide variety of office supplies, office furniture and home electronics. Many of these items can use the Click and Collect feature. If there is no free store delivery button next to the item of your choice, it can not be picked up at the store and must be delivered to your home. Products that can be collected range from office desks and fully-assembled chairs to laptops, printers and ink. Whatever you are looking for, simply browse the Staples website to see if it is available and ready for pick-up the next day.

Collection Timeframes

After making an online order, you will receive a confirmation email. This shows that the order has been accepted and that it will begin processing. Once the order is ready for collection, an email will be sent confirming that your order is in the store and is ready to be picked up immediately. The day and time that you place your order can play a part in when it will arrive at the store. Typically, placing an order before 5pm on a work day ensures that it will be ready for pickup on the next working day. If placing an order on a Friday, Saturday or Sunday, customers can expect it to be ready for collection on Monday or Tuesday.

When Can You Collect an Order

After the Click and Collect order has arrived in the store, customers have 14 days to come in and pick it up. Your goods will be available for pickup at the Copy and Print Centre. When you receive the collection email, it will inform you of the stores hours and what time you can pickup. If you are unable to pick up the purchase within 14 days, it is necessary to let the store know when you will be able to come.

Items Needed for Collection

To collect a Click and Collect order, customers must be over 18 years of age. You must bring a form of ID with you, as well as the confirmation email. If sending someone else to pick up the order for you, they must have a written letter of consent from yourself stating that they can pick up the package. Unfortunately, items can not be returned to the store for a refund when using Click & Collect services.